We are looking for a dynamic and passionate individual to drive the success of our clients and act as their trusted advisor to help ensure efficient adoption of Randori into their security operations. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and other security professionals within mid-to-large enterprises, helping to successfully onboard, train and consult our clients toward reducing the overall risk of their attack surface. This ideal candidate should be comfortable in a fast-paced, high-growth environment with proven success in managing a portfolio of enterprise clients in an annual renewal rate SaaS software product suite.
Randori is a leader in attack surface management and we are changing how the world practices security. We are a passionate, diverse group of people working to ensure every organization has access to a trusted adversary, helping defenders continuously assess their real-world security risk. Our high-energy, innovative environment has helped us develop a first of its kind single platform for Attack Surface Management (ASM) and Continuous Automated Red Team (CART). We are the only ones on the market bringing the attacker’s perspective and flipping the script from defense to offense. We’re hacker led and mission-driven, applying our endless curiosity, passion for excellence and persistence to help the world hack a better, more secure future.
Reporting to the Director of Customer Success, the Customer Success Manager (CSM) will be responsible for onboarding customers, creating operationalization plans with the Technical Account Manager, supporting documentation of product best practices, and ensuring the Customer Health metrics support customer retention and renewal. A CSM at Randori plays a significant role in relaying the voice of the customer to the business, helping to drive adoption, engagement, and satisfaction. Therefore, it’s imperative that anyone in this role is comfortable interfacing and working with other cross functional teams, including but not limited to Product, helping to scale and grow our product and company.
A Little About the Job
A Little About You
A Little About Our Benefits
If you don't meet 100% of the requirements - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.
Randori is committed to a diverse and inclusive workplace. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.
A Little About Randori and Our Market Space
With two offices in both the Boston, MA and Denver, CO areas, our move to “stay-at-home” has not dampened our cross-departmental collaboration one bit. We are part of a burgeoning market and poised to take Attack Surface Management (ASM) and Continuous Automated Red Team (CART) by storm.
Gartner, Forbes, The Wall Street Journal, TechCrunch, Bloomberg, CyberScoop, and countless other organizations--both regional and national--have recognized Randori as an innovator, focused on launching real attacks and providing real-time insight into how attackers view customers’ environments.
Interested in contributing to industry-shaping innovation, enjoying a fast-paced workspace, earning competitive pay, and advancing your career? Become part of the Randori team today!
Every Randori employee has the responsibility to ensure all tasks performed adhere to Randori’s Information Security requirements. This includes understanding and following security policies, participation in information security training, and helping improve the organization's overall security maturity. Each member of our team must understand their role in protecting company assets and the subsequent handling of confidential & customer data.
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